HOW TO BOOK YOUR BALTIC ADVENTURE

HOW TO START

Please call or e-mail us with your dates, destination and idea for activities and venues. If you are just looking for some suggestions, feel free to call us as we are always happy to talk about the Baltics and we will help to give you some ideas for your trip.

Our phone no:	01582-462 283
Mobile:	0779-118 4429
Our e-mail:	info@balticadventures.co.uk

TO MAKE A BOOKING

A booking can be secured by a deposit of £75 per person. If no flight is booked, then the deposit is £50 per person

You will then receive a Receipt and Proforma Invoice, confirming your booking and notifying you of the balance payable.

The balance is to be paid 8 weeks prior to departure. If you have booked flights, we will also need your confirmed names at this stage

PAYMENTS

Payment can be accepted by the following:

	bank transfer cheque, made payable to Baltic Wanderers Ltd card payment*
* for all card payments, other than SWITCH, there is a 4% surcharge - sorry, this is imposed on us by the card processing company.

IMPORTANT - AIRLINE TICKETS

Once airline tickets have been issued, no name changes, amendments or refunds are possible.

TERMS & CONDITIONS

All bookings with Baltic Adventures (registered name: Baltic Wanderers Ltd) are subject to our standard terms and conditions.
A full set of the terms and conditions can be downloaded here
If you are unable to download this document or would like a hard copy, please contact us and we will send to you by e-mail or post

CANCELLATION TERMS

Full cancellation terms are included in our Terms & Conditions, and for ease of reference, we include an outline of the cancellation terms below:

	Time Before Departure	Cancellation Fee - Calculated From Total Cost Payable
	more than 56 days before departure	£75 (i.e. value of deposit)
	29-56 days before departure	50%
	15-28 days before departure	70%
	1-14 days before departure	90%
	within 24 hrs of departure	100%
Note: this excludes any event tickets. If tickets have already been purchased, then the full cost will be forfeited in addition to the cancellation fee.

PERSONAL INSURANCE

For ALL bookings, we strongly recommend that you have travel insurance in place from the moment you make your booking. Not only will this cover you during your trip, but it may also cover you in the unlikely event that you have to cancel your trip.

For ALL bookings involving an activity, it is imperative that you are suitably covered by your insurance policy for any activities in which you will be partaking. In many cases there is no legal obligation for the local activity supplier to be covered by insurance. Baltic Adventures cannot be held responsible for any eventualities as a result of not being covered.

By their very nature, many of our activities are not included on the list of most insurance companies’ list of approved activities, although they are listed with Travel & General, whose contact details are:

	Telephone:	0845-408 0583
	E-mail:	insurance@tagconnect.co.uk

EHIC (formerly E111)

As the Baltics are now part of the European Union, you should also carry with you an EHIC (European Health Insurance Card), the new replacement to the E111 form. Application forms are available from Post Offices and by phone (0845-606 2030) or you can process an application online: www.dh.gov.uk.

COMPANY INSURANCE

As a company, Baltic Adventures (registered name: Baltic Wanderers Ltd) does have Tour Operators Combined Liability Insurance with Lloyds Insurance. Full details of the policy can be produced on request.